We aim to ensure your satisfaction with every purchase. Please read the details of our return policy:

Returns and Refunds:
Due to the nature of live plants, all sales are final. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos. We’ll work with you to make it right.

Non-Refundable Items:
Live plants, cuttings, and seeds are not eligible for returns unless they arrive in poor condition due to shipping issues.

Shipping Issues:
If your package is delayed or lost, please reach out to us. We’ll assist in filing a claim with the shipping provider and ensure you’re supported.

How to Contact Us:
For any concerns, reach us at plants@vendurapd.com. We’re here to help

FAQ

Do you ship internationally?
Yes, we ship to select countries. However, it’s the buyer’s responsibility to check local import regulations for live plants or seeds.

How do you package plants for shipping?
We carefully package each plant with protective materials to ensure it arrives healthy and safe. Heat packs may be added during colder months.

What should I do if my plant arrives damaged?
Please take clear photos of the plant and packaging and contact us within 48 hours of delivery. We’ll work with you to resolve the issue.

Can I request specific plants or custom orders?
Absolutely! If you’re looking for something specific, reach out to us, and we’ll do our best to fulfill your request.

How long does shipping take?
Shipping times vary depending on your location. Orders are typically processed within 2-3 business days and delivered within 5-10 business days for domestic shipments.

Do you offer care instructions?
Yes! Each plant comes with basic care instructions to help it thrive in your home.